Delivery & Returns

Payment

Payment is currently accepted via credit/debit using a secure server, your payment is secured by a 128bit encrypted website certificate, meaning you data cannot be intercepted or viewed any third parties. In addition we do not store or log your card details on our systems. You card details will be passed securely to our payment service provider to take the payment and at no time will they be visible to us.
We do however realise that some people may prefer to place their order over the telephone which is fine, please call us on 01296 651979 Mon-Fri 9am - 5.00pm GMT.

Payment is also accepted via PayPal and cheque (UK ONLY)

Delivery Charges

United Kingdom

Free UK delivery (within 5-7working days) is available on all orders over £30.00 to be delivered within the UK

Economy UK Delivery (within 5-7 workings days orders less than £30.00) £3.00

If you need your item/s sooner we offer the following services (charged at a flat rate regardless of the amount you order).
Charges are as follows:

  • UK Standard delivery 2-3 days £4.50
  • UK Next Working Day delivery £8.00
    Available on selected products when the order is placed before 2.30 pm Monday-Friday. Please note: orders placed after 2.30pm Friday or during the weekend will be dispatched on Monday for delivery on Tuesday. Orders place on a bank holiday or during a bank holiday weekend will be dispatched on the next working day.
  • UK Saturday Delivery (Before 1pm) £13.00 Available on selected products when the order is placed before 2.30 pm Monday-Friday

Europe
To include the following countries,  AT, BE, CH, CY, CZ, DE, DK, EE, ES, FI, FR, GR, HU, IE, IT, LT, LU, LV, MT, NL, PL, PT, RO, SE, SI, SK.

  • Free delivery to Europe (within 7-10 working days orders over £30.00) FREE

  • Economy delivery to Europe (within 7-10 working days orders less than £30.00) £3.00

  • Standard delivery to Europe (within 5-7 working days) £7.00

USA and Canada

  • Economy delivery to USA and Canada (within 7-14 days orders less then £30.00) £3.00
  • Free Economy delivery to USA and Canada (within 7-14 days orders over £30.00) FREE
  • Standard delivery to USA and Canada (within 5-7 working days) £7.00

Rest of the world

  • Economy delivery to rest of the world (within 7-14 working days) £4.50
  • Standard delivery to rest of the world (within 5-7 working days) £7.50

Please note delivery times are estimates only (apart form next day delivery)
Working days are Monday - Friday and exclude any bank holiday's in the UK or the country the item is being shipped to.

Exchanges

If you wish to exchange and item i.e. because you have ordered the wrong size we will exchange the item once free of charge.
However if when exchanged, you subsequently, send the item back for another exchange or refund we reserve the right to charge a 10% restocking fee. You may also be charged for return carriage.

To exchange an item simply send it back in its original condition with the completed returns form (on the bottom of the delivery note that came with the order) and post to us using the pre paid FreePost returns label supplied (UK only).


The following terms and conditions apply:

  • All returns must be returned with a completed returns form.
  • Proof of postage must be obtained from the Post Office for your returned item (this is free of charge)
  • Items must be adequately packaged to ensure they do not get damaged in transit.
  • A FreePost label is supplied, however all responsibility for the item/s remains with you until we have received them back.
  • We do not refund postage.
  • You are responsible for any additional postage costs incurred to return the item (i.e if you upgrade the postal service used and or do not use the FreePost Label.
  • Any free gifts you have received must also be returned or you will not receive your refund.
  • Item must be returned in their original condition. Please Note Items that The Funky Jewellery Company Ltd considers to have been mistreated or damaged through wear and tear will not be replaced or refunded.
  • If multiple items are sent back for a refund we reserve the right to charge a 10% restocking fee. Eg: if you order 3 pendants to see which one you like best you may be charged a restocking fee if you return the other two.

Returns

If for whatever reason you are not happy with your purchase The Funky Jewellery Company Ltd offer a 14 day money back guarantee on all purchases. To return an item simply send it back in its original condition with the completed returns form (on the bottom of the delivery note that came with the order) and post to us using the pre paid FreePost returns label supplied (UK only). As with returns all of the above conditions apply.

If you require a new returns form please click here to print a copy.



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